FAQ

La versión en español está bajo modificación, será actualizada y mostrada en unos días.

General Information

Registered customers can purchase japanese products from Japan through the service xdjapan.com .

All items purchased in Japan are once gathered at our warehouse in Japan then to be shipped to overseas by container.

*Sometimes for small orders, items are once transported to Miami USA then will be delivered to final destination.

You can search and either buy or bid products shown in XD Japan. Once you purchase products, please make 50% deposit through the service within 72 hours. Once we confirm your partial payment, we will ship your products to our logistic partners in your country.
We will give you notification once your products reaches to our logistic partner,  please make full payment and pick up products.

Shipping Information

There is no delivery charge unless the product is shipped by other than our container.

The items you purchased will be delivered to our logistic partner. So you just need to pick up items after fully paid.

If you need your items to be delivered to your house, please contact us as below.

Japan +81 144 52 0761
USA  +1  (954) 397-3560

Delivery time is usually for 35-45 days. However please note that more time may be taken due to the shipment delay by shipping company, or/and process for custom clearance.
We inform you our shipment date which is the date we will be loading a container in Japan. You can click the banner on top page to check.
For more information, please feel free to contact us shipment@xdjapan.com

Import duty is included in the final price you pay to xdjapan.com There is no hidden charges !

Currently xdjapan.com has logistic partnership with countires below. ( Logistic Partner)
– Miami / Barbados / St Lucia / Panama / Chilie / Guyana(Here2There)
– Costa Rica ( Auto Japon or Here2There )
Items are shipped to our logistic partner.

Returns & Refunds

Unless items are different from the photos shown in each product page, you cannot cancel items.

Please contact XDJapan or our logistic partners where you recieved products from.

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